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Case studies

What actually happened, what we did, and what our customers learned. Every story here comes from a real Micropls customer in Melbourne.

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HomeRemote-access scam

Toorak

A fake “Microsoft” call, a credit card, and a family's Sunday-night panic

A 78-year-old was told his computer was infected and let a scammer remote in, typing in his credit card number before hanging up.

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BusinessRansomware

Malvern

Ransomware locks a plumbing business's office PC

A three-person plumbing business's quotes-and-scheduling PC was locked with a Bitcoin ransom demand.

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BusinessSpear-phishing

Ormond

A fake “partner” email nearly triggers an urgent wire transfer

Staff at a small legal practice almost processed a payment requested by an email impersonating their principal partner.

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BusinessKeylogger

Armadale

A keylogger hiding behind a fake Adobe update

Files disappearing and programs opening on their own at a little bookshop turned out to be a keylogger.

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HomeMalware

Camberwell

Hidden crypto-mining doubles a family's power bill

A desktop's CPU sat at 100% and the electricity bill doubled. Something was mining cryptocurrency in the background.

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HomeSMS spoofing

Malvern

What we taught during a repair stopped a bank scam two weeks later

A failing hard drive was backed up just in time, and the scam lesson that came with it paid off a fortnight later.

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HomeElder scam protection

Hampton

Protecting an 84-year-old who was being targeted daily

Fake Centrelink calls, fake parcel texts and a “grandson in trouble” call: an 84-year-old believed every one.

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BusinessPhishing

Garden Vale

Weekly phishing emails stopped at a physio clinic

Fake invoices and “your Microsoft 365 has expired” emails were arriving every week.

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