What we collect
When you book, contact us, leave a review or chat with our assistant, we collect the details you provide, such as your name, phone number, email, suburb, address and a description of your problem.
How we use it
We use your information only to respond to you, arrange and carry out service visits, provide warranty support and improve our service. We don't sell your personal information.
AI assistant
Messages sent to our AI assistant, and the details in booking and contact forms, are processed by an AI provider to generate instant replies. Chat transcripts are stored so our team can follow up and improve answers. Please don't share passwords, banking details or one-time codes in chat. We will never ask for them.
Scam Analyser
Messages you paste into our Scam Analyser are checked automatically (including by an AI provider) to produce your result. We do not store the message itself, only the outcome (for example "likely scam" and the type of scam) so we can track scam trends.
Device Security Reports
After a scam check we may create a Device Security Report showing your first name, suburb, visit date and the results for your devices. It's available only to people who have its private link or code, so share it only with people you trust. Ask us any time to withdraw a report.
Storage & security
Your information is stored securely with access limited to our team. You can ask us to access, correct or delete your information at any time.
Privacy questions: sales@micropls.com