Scam check & protection · Onsite
A full onsite scam examination of your computers, phones and accounts, a clear written analysis, and prevention software set up so scams can't get through. Designed for older Australians and everyday families.
Older Australians
Patient, unhurried help at home with no jargon. We explain everything and leave a printed checklist. Family or carers welcome.
Everyday people & families
Protect every phone, tablet and computer in the house, including the kids' devices and the home Wi-Fi.
Anyone who's been targeted
Clicked a link, paid someone or let a 'technician' on your computer? We clean up and lock everything down, fast.
1 · Onsite examination
Your technician works through each device with you, looking for the tell-tale signs scammers leave behind.
Computers & laptops
- Hidden remote-access apps (AnyDesk, TeamViewer and others)
- Malware, spyware and keyloggers
- Fake antivirus and pop-up scareware
- Suspicious startup programs and scheduled tasks
Phones & tablets
- Unknown or risky apps and profiles
- Text-message and call history red flags
- App permissions (SMS, screen, accessibility)
- Lost-phone protection and screen lock
Email & accounts
- Forwarding rules scammers secretly add
- Recent sign-ins from unknown places
- Recovery phone and email still yours
- Two-step verification turned on
Browsers & internet
- Malicious browser extensions and hijacked homepages
- Saved passwords and autofill risks
- Home Wi-Fi router settings and default passwords
- Fake shopping and banking bookmarks
Banking & myGov safety
- Bank app and myGov security settings (done with you, we never see passwords)
- Transaction alerts set up
- PayID and card limits reviewed
- Official contact numbers saved
People & habits
- Plain-English chat about current scams
- Family or carer can join the visit
- A printed 'Is it a scam?' fridge checklist
- Who to call before you pay anyone
2 · Full analysis & reporting
After the visit you receive a Device Security Report: every device and check, threats removed, protection installed, and your risk before and after. Print it, or share the secure link with family, carers or your bank. Anyone can confirm it's genuine on our verification page.
Device Security Report
Prepared onsite by your technician
- ✓A shareable online report with a QR code: proof for family that your devices are clean
- ✓Every device we checked and what we found
- ✓Your overall scam-risk rating, before and after
- ✓Everything we removed, fixed or switched on
- ✓Your accounts' security settings, in plain English
- ✓Official numbers to call, saved for you
- ✓A 'Stop, Check, Call' fridge sheet for the household
Risk before
High
Risk after
Low
3 · Prevention software
We install and configure the right protection for your devices, then show you how it works. No confusing settings left for you to figure out.
Security suite
Reputable antivirus and anti-malware, set up properly and set to update itself.
Scam-site blocking
Protective DNS filtering that blocks known scam, phishing and fake shopping sites for every device on your Wi-Fi.
Browser protection
Safe-browsing, pop-up and malicious-ad blocking, so fake 'virus alert' screens can't appear.
Call & SMS filtering
Unknown-caller silencing and scam-text filtering switched on for iPhone and Android.
Password manager
Strong, unique passwords for every account, so one leak can't unlock the rest.
Two-step verification
Extra login protection on email, bank, myGov and social media.
Alerts & updates
Automatic system updates plus bank transaction alerts so anything odd shows up fast.
Automatic backups
Your photos and documents backed up, so ransomware can't hold them hostage.
Annual Scam Check-up plan
Scams change constantly. Join the plan and a technician visits every 12 months to re-check every device, update protection and brief you on the latest tricks.
Your protection year
Onsite check-up, then protection working quietly for the rest of the year. We call when you're due.
- A full onsite scam examination every 12 months
- Every device checked: computers, phones, tablets and Wi-Fi
- Protection software kept up to date and re-checked
- A fresh Device Security Report after each visit to share with family
- A reminder call when your check-up is due
- Plain-English scam briefing on the latest tricks
Annual Scam Check-up
Price confirmed when we call. No lock-in contract.
Free tool
Paste a text, email or what a caller said, and our scam analyser will tell you the warning signs and what to do. It's free and private.
Free and private. We don't store the message you paste.
Already been scammed?
Act fast. We'll help you take back control.
- STEP 1
Stop all contact
Hang up, don't reply, and don't let them back onto your computer. Switch off Wi-Fi if they still have remote access.
- STEP 2
Call your bank now
Use the number on your card or the bank's official website. Ask them to stop or recall payments and secure your accounts.
- STEP 3
Change key passwords
Email first, then banking and myGov, from a device you trust. We can do this with you onsite.
- STEP 4
Get identity support
IDCARE is Australia's free identity and cyber support service: 1800 595 160 (idcare.org).
- STEP 5
Report it
Report cybercrime at cyber.gov.au (ReportCyber) and the scam at scamwatch.gov.au to help warn others.
- STEP 6
Book a device clean-up
We remove remote-access tools and malware, check accounts, and lock everything down so it can't happen again.
FAQ
Can't find what you need? Ask our AI assistant or call 0468 609 702, any time, 24/7.
A technician visits your home, then works through your computers, phones, tablets, email and browsers with you. We look for remote-access apps, malware, sneaky email rules and risky settings, explain anything we find in plain English, fix it, and leave you with a written report.
Want someone to check messages for you on an ongoing basis? Our sister service SteadyCheck can help.
24/7 emergency line
Tech emergency? We're awake when you need us.
Business down, data at risk, a deadline in the morning? Call now and a technician can be on the way in minutes, any hour, any day.