In the first hour
- Stop all contact. Hang up, don't reply, and block the number
- If someone has remote access to your computer, switch off the Wi-Fi or unplug the internet
- Call your bank on the number on your card and ask them to stop or recall payments
Later that day
- Change your email password first (from a device you trust), then banking and myGov
- Turn on two-step verification for email
- Call IDCARE on 1800 595 160 for free identity support
- Report it at cyber.gov.au (ReportCyber) and scamwatch.gov.au
Get your devices checked
Scammers often leave remote-access software or malware behind so they can come back. A technician can remove it, check your email for hidden forwarding rules, and set up protection so it can't happen again.
We can come out urgently, 24/7.